1. Visit avaacha.com and browse our products
2. If you find an item you like, select the size, color, and quantity, then click ADD TO CART
3. Continue shopping and add all the items you like
4. Once you’re ready, click on the shopping bag icon in the top-right corner to review your order, then click PROCEED TO CHECKOUT
5. Enter your details and check out. We have Express Checkout which allows you to pay using Apple Pay

Happy shopping!

Yes, simply enter your email on the checkout page - this will allow us stay in touch regarding your order without setting up a full account. However, creating an account offers added benefits, such as easier order management, saving your wishlist for access on any device, sharing your wishlist, storing your addresses, and processing any requests more efficiently.

If you receive a damaged or missing item, please contact us within two days of receiving the order, at hello@avaacha.com, and we will do everything we can to resolve the issue as quickly as possible.

If you receive an incorrect item, please contact us immediately at hello@avaacha.com, and we will do everything we can to resolve the issue as quickly as possible.

All shipments in the UAE will come beautifully gift wrapped in our signature packaging. 

For all orders (UAE and worldwide) you may add a personalised message to the recipient before finishing your order.

Please contact our customer service team on hello@avaacha.com or via WhatsApp on  +971 50 397 1860 if you wish to cancel or amend your order. Although we cannot guarantee this, we will happily do our best to amend or cancel any order as long as it has not been already processed.

For UAE Deliveries:

Next Day Delivery (Cut-Off 2pm) - Excluding Remote UAE Areas: FREE

Same Day Delivery (Dubai/Abu Dhabi/Sharjah/Ajman Only - Cut-Off 10AM): AED 15

4 Hr Delivery (Dubai Only - Cut-Off 6PM: AED 15

For International Deliveries:

4-8 Working Days Delivery Worldwide: FREE (Please note customs, import duties and other handling charges may apply and are payable by the customer. Please check with the laws of the destination country.)

Please note that the delivery charges will not be refunded in case of any product return.

We offer multiple delivery options:

For UAE Deliveries:

Next Day Delivery (Cut-Off 2pm) - Excluding Remote UAE Areas: FREE

Same Day Delivery (Dubai/Abu Dhabi/Sharjah/Ajman Only - Cut-Off 10AM): AED 15

4 Hr Delivery (Dubai Only - Cut-Off 6PM: AED 15

For International Deliveries:

4-8 Working Days Delivery Worldwide: FREE (Please note customs, import duties and other handling charges may apply and are payable by the customer. Please check with the laws of the destination country.)

Please note that the delivery charges will not be refunded in case of any product return.

Customs, import duties and other handling charges may apply and are payable by the customer. Please check with the laws of the destination country. Customs duties and taxes are non-refundable once charged.

Please contact our customer service team on hello@avaacha.com or via WhatsApp on  +971 50 397 1860 if you wish to change the delivery address for an order. Although we cannot guarantee this, we will happily do our best to amend or cancel any order as long as it has not been already processed.

We accept Visa, Mastercard, and AMEX credit/debit cards. All transactions are securely encrypted to ensure a safe shopping experience.

Yes. We use leading encryption technology to protect your data. Your payment details remain private and are never shared with third parties.

If your payment has failed, please contact our Customer Service team:

• WhatsApp/Call: +971 50 397 1860
• Email: hello@avaacha.com
• Instagram: @avaacha

Our Customer Service team is available Monday to Sunday from 9am to 6pm UAE time.

For UAE orders:

Returns are accepted within 14 days of delivery. Items must be unworn, with tags attached, and returned in their original packaging.

We will issue the refund within 48 hours of receiving the items and quality approval. The refund may take 5-7 days to reach you, depending on your bank's processing times. You can also choose to receive your refund within 24 hours as a store voucher.

Items purchased through store vouchers (including gift cards) will only be refunded as store vouchers.

For international orders:

Unfortunately we do not accept returns for international orders at the moment.

We do not offer direct exchanges. If you wish to exchange an item, please return it and place a new order

Please fill the Contact form here: https://avaacha.com/pages/contact with your Order Number, and we will get in touch with you as soon as possible.

You may also Email us at hello@avaacha.com

Your satisfaction is our priority. For UAE orders, we offer free returns within 14 days of receiving your order. To be eligible for a return, items must be:

• Unworn and in their original condition
• Returned with tags attached
• Sent back in the original packaging

Once we receive and inspect the return, your refund will be processed within 48 hours. Bank refunds may take 5-7 days to reflect in your account, depending on your bank’s processing time.

For international orders, we currently do not offer returns.

Returns are completely free.

Please not we only offer returns for UAE orders currently.

Refunds are processed within 48 hours after product inspection. Bank refunds take 5-7 business days to reflect in your account, depending on your bank’s processing times.

Yes, you can return multiple orders at the same time with 1 shipment if they are within the 14 days return policy.

Please contact our Customer Service team via any of the following channels about your request and we will get back to you soon. 

• WhatsApp/Call: +971 50 397 1860
• Email: hello@avaacha.com
• Instagram: @avaacha

Our Customer Service team is available Monday to Sunday from 9am to 6pm UAE time.

Please contact our Customer Service team via any of the following channels about your request and we will get back to you soon. 

• WhatsApp/Call: +971 50 397 1860
• Email: hello@avaacha.com
• Instagram: @avaacha

Our Customer Service team is available Monday to Sunday from 9am to 6pm UAE time.

To keep your clothes looking their best, we recommend washing them in cold water with similar colours. For detailed instructions, please refer to the care label on each garment.

Our clothing is designed to grow with your child, starting from 6 months old going up to 6 years, with a relaxed fit that allows for comfort and flexibility. The beauty of our pieces lies in their ability to transcend age size, so you won’t have to stress about a perfect fit. Whether it’s a little loose now or fits more snugly as your child gets older, the garment will mold to your child’s shape, ensuring they stay stylish and comfortable at every stage.

Please refer to the Size Guide available on the product page, to find the most appropriate size. 

At Avaacha, we care about the world our children inherit and hence, play our part in minimizing our footprint. We choose only natural materials with low environmental impact and our packaging and hang tags are made from recycled paper. Our thoughtfully crafted gift boxes are designed to be more than just packaging - they’re a purposeful keepsake. Whether used to store cherished memories, organize toys or hold art supplies, our boxes are meant to have a life far beyond their initial use. We are continuously working to improve the sustainability of our processes, as this mission is very close to our heart.

Yes. At avaacha, we are committed to working with suppliers who share our values of integrity and responsibility. We only partner with ethical manufacturers who prioritize fair wages, safe working conditions, and respect for workers rights. Our suppliers are carefully selected based on their commitment to sustainable and ethical practices, ensuring that every piece of clothing we create is made with care and consideration for the people behind the process. We believe that fashion should not only be beautiful, but also responsible, and we are dedicated to ensuring our supply chain reflects these principles every step of the way. 

Go on My Account, enter your username and password, and press Log In.

Click “Forgot your password?” on the login page, enter your email, and follow the instructions sent to your inbox.

Visit My Account and you will be able to see a list of your previous orders.

We would love to find some way to work together on this! Please send an email to hello@avaacha.com and we will get back to you at the soonest.

Please email us on hello@avaacha.com, specifying where you would like the products to be sold and a rough estimate of how many units you would be interested in. Our team will review the request and get back to you at the soonest.